Mature organisations start to streamline the process of creation of the new items in service catalog. They prefer doing it fast, without heavy reliance on developers and their time. The concept of Catalog Item Designer has substantial limitations and is not always used smartly.

You may design and implement a concept of a Generic Workflow that has a reusable and user-friendly Service Catalog Workflows, approvals, tasks, and notifications. A generic workflow will bring couple of values for your ServiceNow environment:

• “Time to market” for Catalog Item production will reduce from average 5 hours to 1.5 hours
• Ability to deploy new Catalog Items to Prod will increase by 50%
• Concept allows to make small configuration changes, such as to replace an approval or assignment group directly in Production
• Ability to re-utilize developers’ time due to possibility to replace developers’ engagement by administrators’ involvement

Check further details under the case studies of Teiva Systems.