Resume

Raising a new rockstar ServiceNow partner company in the German market.

Co-Founder and Managing Director of Teiva Systems Germany GmbH, a Teiva Systems company, with a focus on ServiceNow platform advisory, implementation, development, outstaffing and application support in DACH region (Germany, Austria, Switzerland).

• Business development
• Marketing and strategical positioning
• Selling ServiceNow related services and products
• Collaboration with partners and vendors
• ServiceNow architecture lead
• ServiceNow delivery lead and quality assurance
• ServiceNow product and asset development
• Team building, mentoring

Teiva Systems offers following services:

• ServiceNow implementation and rollout
• ServiceNow platform support and maintenance
• Development of custom applications and complex integrations
• Design and development of ServiceNow service portals and mobile applications

Client leader. People leader. Thought leader. 

Empowered organisations to shape a technology-driven future with my ServiceNow platform expertise and project experience.

• Lead architect and team lead of global rollouts, M&A projects, technical implementations of ITSM, ITOM, CSM
  - Subject Matter Expert and ServiceNow expert within proposal and engagement teams
• Lead architect of various ServiceNow products and assets (e.g. Vendor Management Suites, Predictive Maintenance, Connected Supply Chain, Operational Technology Service Management / Smart Factory etc.)
• Founder and Product Owner of Solution Factory (approach and platform to develop ServiceNow products and assets fast and reliable)
• Lead architecture and development team within Deloitte ServiceNow practice with up to 25 practitioners
• Counceling and coaching employees on their career

Technology advisor and ServiceNow lead architect at Deloitte Germany.

Expanded and strengthened ServiceNow architecture capability at Deloitte Consulting Germany.

Lead of ServiceNow architecture capability.

Built ServiceNow architecture capability and technology innovation within Deloitte's ServiceNow practice in Germany

• Technical design and implementation of ITSM (Incident, Problem, Change) and ITOM (Discovery, Event Management) solutions incl. integrations, data monitoring, reports etc. on ServiceNow platform
• Rollout of ServiceNow application for global clients in automotive and financial industries
• Subject Matter Expertise for sales teams and clients; sharing best practices, implementation experience, architecture patterns, ServiceNow roadmap and trends.

Recognized the potential of ServiceNow and became an early adopter in Germany.

Implemented ITSM and ITOM projects on ServiceNow, customer support and solutions development in consumer and  technology industries.

• Technical consultancy and ServiceNow implementation
• ServiceNow components: Workflows, CMDB, Discovery, Incident, Problem, Change, Service Request, Knowledge Management, Data Imports, XML-WebServices, Interfaces, Integrations, Custom Applications
• Technologies: JavaScript, Glide-APIs, Jelly, XML, EMail, XML-Webservices, UI Macros and Pages, CMS

Started my professional career as consultant for German software vendor.

Delivering high quality solutions based on the helpLine platform.

• Implementation and rollout out ITSM solutions to small and middle size companies in Germany ans Switzerland
• Support existing clients and established strong and long-running relationships to the clients
• Tackling challenges of complex data integrations, data queries with T-SQL and tool migrations

As technical sales representative and automation advisory associate of industrial automation and sensor devices, I helped the company to grow and make it's name on the East European market.

• Technical support to clients and advisory on the best fit solutions for industry automation
• Representation of products to new and existing clients, targeting outreach and marketing and providing quotes on demand
• Representation of MegaSensor GmbH on exhibitions in Russia and Ukraine and generation of leads and working on long-term relationships
• Building up the website, structuring product catalog and localisation 0f data sheets