ServiceNow Implementation

I am a certified ServiceNow Implementer of various ServiceNow applications. I have configured ServiceNow solutions from scratch and on existing platforms, I led delivery team as technical project manager and subject matter advisor for ITSM, ITOM, ITBM, CSM and Custom Applications since 2011.

Main responsibilities for ServiceNow Implementation

• Leads all technical aspects of project and solution delivery including:
• Solutions Architecture, with specific emphasis on leading efforts involving Process, Solution Design, and Integration.
• Lead customer discovery workshops.
• Provide Technical Leadership and assurance of best practices.
• Manage multiple projects concurrently.
• Design, Build, and Deploy required enhancements to the ServiceNow Platform.
• Implementation of ServiceNow for ITSM, Discovery, Orchestration, PPM, and other modules.
• Provide support for workflow design and configuration efforts.
• Lead UNIT testing efforts and oversee project UAT.
• Development of required client specific reporting and dashboards.
• Configure required integration components (SSO, LDAP, Mid Servers, etc.)
• Serves as a Subject Matter Expert to drive the development and execution of the ServiceNow project activities, working with the project team to define, sequence and estimate duration of project activities and duration of schedule to meet project objectives
• Manages the identification, resolution and escalation of ServiceNow related issues and risks.
• Serves as a key member of the overall implementation project team.
• Prepares client facing and internal deliverables that are technology related.
• Drives the continuous improvement of our implementation methodologies and service offerings based on client experiences.
• Establish yourself as a technical expert with varying industry knowledge.