Kostya Bazanov
ServiceNow Advisor & Solution Architect
Kostya Bazanov – ServiceNow CMA application
Check on youtube: https://youtu.be/FdHLdpgaW84
Business Case
After around 12 years in multiple technical and managing positions as ServiceNow professional, leading multiple global implementations and rollouts, and offering valuable and meaningful solutions to clients across industries, I would like to join the CMA cohort to provide my experience and knowledge and to learn awesome people across Europe. I expect to gain new capabilities to sell value of the platform with more confidence. The CMA badge will, hopefully, open door to new opportunities and partnerships across the ServiceNow ecosystem.
In my 12 years of ServiceNow expertise, I played a lot of various functions. I would love to share this experience, help other to get better and to learn new perspectives.
As Solution Architect, I were a part of global rollouts, where I establishing single platforms for entire IT of clients like Allianz and Mercedes Benz (Daimler), so the entire IT or part of it were transformed incl. the way the employees work. For Daimler, I played a crucial role and enabled client’s team to establish the ITSM, ITOM, and Customer Workflows. The initial roll out was about to introduce request fulfilment, knowledge base, CMDB and a custom portal to the entire organisation across globe. Later on, I assisted to implement Vulnerability Management and Major Incident Management. I designed and implemented various interfaces and integrations. I led a team of around 15 developers and technical consultants throughout the of around four years of my engagement.
As Lead Architect I enabled Deloitte Germany in establishing and growing its entire ServiceNow market offering, where I was responsible to build an Architecture and Development practice (growth: from 3 technical experts to 25 in five years). I was a mentor to my young colleagues and and junior ServiceNow professionals. I established a ServiceNow tech community within our Deloitte practice to share and spread knowledge.
As Product Architect I led design and implementation of multiple ServiceNow solutions like Supply Chain Control Tower, Shopfloor Managed Services for Manufacturing Workflows and others. I introduced a Solution Factory to streamline the idea, demand, and product development within Deloitte Consulting Germany.
In the past 12 months as lead architect and managing director of Teiva Systems Germany, I started a Product Incubator where we assist clients from envisioning of a product, solution design, delivery, certification for the ServiceNow Store and application managed service. As Premier Services and Technology partner we developed Zero Touch Mobility for Samsung SDS, EmissionBox for Ekatra IoT, Everphone Asset Management, and Veeam Backup and Replication App.
I goal is to become a leading exert for customer workflows and custom applications for ServiceNow Store according to ServiceNow CoE for product development. We want to make our client successful through ServiceNow ecosystem
Experiences I would bring. Challenges I faced. Solutions I provided to the customer. Outcomes I achieved.
My recent engagements in an architectural role.
Bayer (MSP by Capgemini) as ServiceNow Lead Architect I guide client through the transformation from a highly complex and federated environment into One Platform. I consolidate global IT suppliers (up to five) and enable to work in a single environment.
Allianz Partners as ServiceNow Lead Architect to lead the global onboarding of around 35 countries and subsidiaries of Allianz Partners onto central ServiceNow and rollout MyAllicia Self-Service Portal.
Mercedes Benz Cars (previously Daimler) as Solution Architect to design, plan, implement and operate ServiceNow for the entire IT globally. After establishing the basis in Germany, I enabled the client to scale and rollout multiple ITSM, ITOM, SecOps and Customer Workflows globally.
Teiva Systems (ServiceNow Premier and Technology Partner) as Principle Architect and Managing director I advise clients across industries how to build custom and business applications on the NOW platform using No-Code, Low-Code, and Pro-Code capabilities of ServiceNow, how to position it on the market, and how to operate it continuously improving.
Years of ServiceNow implementation experience
12 Years
Level of ITIL certification
Foundation (ITIL v3)
Years of consulting experience
15 Years
ServiceNow Knowledge events attended
4 (3 US, 1 Europe)
Planning on attending the next Knowledge conference?
Yes!
ServiceNow Mainline Certifications
- Certified Implementation Specialist – IT Service Management
- Certified Implementation Specialist – Event Management
- Certified Implementation Specialist – Discovery
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer