I am highly involved as a ServiceNow solution architect into the development of a new high potential product on the ServiceNow platform. It is a a solution that aims to increase productivity and make a better capacity utilisation. Our solution will be a part of our Smart Manufacturing initiative. As stated by the Deloitte US and Manufacturer’s Alliance for Productivity and Innovation (MAPI) study from 2019 it is very relevant nowadays.

One of the biggest challenges of smart factory adoption identified by respondents is that many organisations simply do not take any action on smart factory investment and initiatives. We will start with an adoption of good practices for a managed shop floor service catalog. It will offer a simplified service catalog, intuitive service portal and ready-to-use workflows to automate premeditations and fulfilment.